Handling a Concern - Our Procedures   

   
Rationale
    In accordance with the schools' open door policy we need to be

    responsive in handling complaints quickly and effectively.


Objectives
    (1)    To set a procedure in place in the handling of complaints for parents

(2)    To maintain harmonious relationships between parents, the school.

   
Guidelines
The sequence for complaints –
  1. An appointment with the classroom teacher.
  2. If the matter is unresolved then appointment with:
    1. Team leaders-
                        Junior Team - Fiona Mackley - fionam@alexprim.school.nz
                       Senior Team - Tiffany Kemp - tiffanyk@alexprim.school.nz
    1. Deputy Principal - Angela Scoullar - angelas@alexprim.school.nz
Any unresolved issues to the Principal. - adeleg@alexprim.school.nz


  • The Board of Trustees and principal request that serious complaints be submitted in written form.  These are addressed to the school office - marked attention board chair - Richard Morris - confidential.

  • Complaints that have been submitted in writing needing to be  investigated will be placed on the agenda of the Board meeting and handled as appropriate, in a confidential manner

  • The Board and Principal will make every attempt to settle complaints in a calm unhurried manner and encourage a sensible exchange of views and a reasonable approach to problem solving



The welfare of children is to be regarded as paramount in the handling of complaints.