Handling a Concern

Alexandra Primary School Procedures

Handling a Concern

Rationale

In accordance with the schools' open door policy we need to be

responsive in handling complaints quickly and effectively.

Objectives

(1) To set a procedure in place in the handling of complaints for parents

(2) To maintain harmonious relationships between parents, the school.

Guidelines

The sequence for complaints –

  1. An appointment with the classroom teacher - Please phone the school or you can email the class teacher to make an appointment - 4488340
  2. If the matter is unresolved then an appointment with:

The leadership team:

Adele Gott - adeleg@alexprim.school.nz

Melissa Gare melissag@alexprim.school.nz

Kylie Nixon kylien@alexprim.school.nz



  • The Board of Trustees and Principal request that serious complaints be submitted in written form. All written complaints will be signed; any anonymous letters of complaint will not be dealt with.


  • Formal complaints concerning the Principal shall be referred in the first instance to the Board of Trustees Chairperson - Richard Morris - c/o Alexandra Primary School, Ventry Street, Alexandra. (marked confidential)


  • Complaints that have been submitted in writing will be tabled (in committee) at the next Board meeting and handled as appropriate, in a confidential manner.


  • The Board and Principal will make every attempt to settle complaints in a calm unhurried manner and encourage a sensible exchange of views and a reasonable approach to problem solving.


The welfare of children is to be regarded as paramount in the handling of complaints.