Handling a Concern
Handling a Concern - Our Procedures
In accordance with the schools' open door policy we need to be
responsive in handling complaints quickly and effectively.
(1) To set a procedure in place in the handling of complaints for parents
(2) To maintain harmonious relationships between parents, the school.
The sequence for complaints –
- An appointment with the classroom teacher.
- If the matter is unresolved then appointment with:
- Team leaders-
Junior Team - Fiona Mackley - firstname.lastname@example.org
Senior Team - Tiffany Kemp - email@example.com
- Deputy Principal - Angela Scoullar - firstname.lastname@example.org
Any unresolved issues to the Principal. - email@example.com
- The Board of Trustees and principal request that serious complaints be submitted in written form. These are addressed to the school office - marked attention board chair - Richard Morris - confidential.
- Complaints that have been submitted in writing needing to be investigated will be placed on the agenda of the Board meeting and handled as appropriate, in a confidential manner
- The Board and Principal will make every attempt to settle complaints in a calm unhurried manner and encourage a sensible exchange of views and a reasonable approach to problem solving
The welfare of children is to be regarded as paramount in the handling of complaints.