Handling a Concern

Handling a Concern - Our Procedures

Rationale

In accordance with the schools' open door policy we need to be

responsive in handling complaints quickly and effectively.

Objectives

(1) To set a procedure in place in the handling of complaints for parents

(2) To maintain harmonious relationships between parents, the school.

Guidelines

The sequence for complaints –

  1. An appointment with the classroom teacher.
  2. If the matter is unresolved then appointment with:
    1. Team leaders-

Junior Team - Fiona Mackley - fionam@alexprim.school.nz

Senior Team - Tiffany Kemp - tiffanyk@alexprim.school.nz

    1. Deputy Principal - Angela Scoullar - angelas@alexprim.school.nz

Any unresolved issues to the Principal. - adeleg@alexprim.school.nz

  • The Board of Trustees and principal request that serious complaints be submitted in written form. These are addressed to the school office - marked attention board chair - Richard Morris - confidential.
  • Complaints that have been submitted in writing needing to be investigated will be placed on the agenda of the Board meeting and handled as appropriate, in a confidential manner
  • The Board and Principal will make every attempt to settle complaints in a calm unhurried manner and encourage a sensible exchange of views and a reasonable approach to problem solving

The welfare of children is to be regarded as paramount in the handling of complaints.